TERMS & POLICIES

terms

Full payment is required in advance before processing the order, including shipping fee and applicable tax.

Unless a valid tax exemption form is submitted at the time of ordering, sales tax will be assessed based on the shipping address specified in your purchase order.

Estimated Ship Time

Orders usually require 2-5 business days for handling items in stock, followed by 5-7 business days for shipping.


Notification of lead-time will be provided for out-of-stock items. Full payment will be charged upon acceptance by the customer.


Order lead-time varies between 3 to 12 weeks based on products, order size and production capacity.

Return Policy

Tabletops may return within 14 days only in case of a quality issue.

Items must be unused, in their original packaging, and accompanied by proof of purchase.

Otherwise, returns are not permitted. Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.

warranty

All pieces are guaranteed for (1) year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the defective component or item. We cannot be held responsible for the following: changes or patina to the surface of unsealed metals, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, or stains.